Return & Exchange

Return & Exchange Policy – YoYo Boutique

At YoYo Boutique, each piece is thoughtfully curated and often handcrafted for life’s most meaningful moments. Because of the nature of our collections, we maintain a strict final sale policy, with limited exceptions outlined below.

Final Sale Policy

All purchases made through YoYo Boutique are considered FINAL SALE.

We do not offer refunds or exchanges unless the customer has purchased our Return & Exchange Insurance at checkout.

Return & Exchange Insurance

For your peace of mind, we offer optional Return & Exchange Insurance at the time of purchase.

Only orders placed with insurance are eligible for:

  • Exchanges
  • Store credit refunds

If insurance is not selected at checkout, the order remains final sale with no exceptions.

7-Day Return Window

Eligible orders (with insurance) must meet the following requirement:

  • A return or exchange request must be submitted within 7 days from the delivery date of your order.

Requests made after this window will not be accepted.

Refund Method

Approved returns are processed as:

  • Store Credit Only

Store credit can be used toward any future purchase at YoYo Boutique and does not expire.

Return Condition Requirements

To be eligible for an exchange or store credit:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
  • Items must show no signs of wear, damage, or alteration

YoYo Boutique reserves the right to deny any return that does not meet these conditions.

💬 Why Store Credit Only?

We’d love to offer full refunds like larger retailers—but our model is a little different, and it’s what makes YoYo so special.

As a boutique built on small-batch production, exclusive designs, and carefully curated inventory, every piece we bring in is chosen with intention.

Store credit allows us to:

  • Continue offering unique, limited collections
  • Maintain the quality and craftsmanship you expect
  • Avoid overproduction and unnecessary waste
  • Keep bringing you timeless pieces without becoming a clearance-driven brand

In short, it helps us protect the magic behind YoYo—while still giving you flexibility for a future purchase.

How to Start a Return or Exchange

All eligible returns and exchanges are processed through our returns partner.

Please visit:
https://yoyoboutique.com/apps/redo/returns-portal/login

If you have any questions, our team is always happy to assist you.

Thank you for choosing YoYo Boutique 🤍